Refund Policy
Pure Magic in Every Little Gift

Last updated: August 2026

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At Suma Nirvana, we carefully inspect and package every order before shipping.

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1. All Sales Are Final

All sales are final.

Once an order has been delivered in good condition, we do not accept returns or exchanges due to:

• Change of mind

• Personal preference

• Ordering the wrong size, color, or item

• No longer wanting or needing the product

Please review all product descriptions, measurements, colors, photographs, and order details carefully before completing your purchase.

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2. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:

support@sumanirvana.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging, when applicable

We will review the issue and determine the appropriate solution, which may include a replacement or refund.

Please do not return an item without contacting us first.

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3. Handmade & Unique Items

Some Suma Nirvana products may be handmade, handcrafted, or individually finished.

Small variations in color, texture, pattern, shape, or appearance are normal and are not considered defects.

These natural variations are part of the unique character of the product.

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4. Final Sale Items

All products purchased through our store are considered Final Sale, except where the item arrives damaged, defective, incorrect, or where a return or refund is required by applicable law.

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5. Shipping Charges

Original shipping charges are non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

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6. Legal Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable laws.

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7. Contact Us

If you have questions about an order or believe you received a damaged, defective, or incorrect product, please contact:

Email: support@sumanirvana.com

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Pure Magic in Every Little Gift

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