Shipping Policy
Pure Magic in Every Little Gift

Last updated: September 2026

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Thank you for shopping with Suma Nirvana. We carefully prepare and package every order to ensure it arrives safely.

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1. Order Processing

Orders are typically processed within 5–8 business days after payment is confirmed.

Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Business days do not include weekends or Canadian statutory holidays.

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2. Shipping Destinations

We currently ship to:

• Canada

• United States

Additional destinations may be added in the future.

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3.Shipping Rates

We currently offer the following flat-rate shipping options:

• Canada: $12.99 CAD

• United States: $15.99 CAD

Free standard shipping is available on orders of $80 CAD or more after discounts and before applicable taxes.

Shipping rates and free-shipping thresholds may be updated from time to time. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

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4. Estimated Delivery Times

Estimated delivery times after your order has been processed are generally:

Canada: approximately 3–8 business days

United States: approximately 4–10 business days

These delivery times are estimates only and are not guaranteed.

Delivery may take longer due to carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.

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5. Tracking

When tracking is available for your selected shipping method, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

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6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your address, contact us as soon as possible at:

support@sumanirvana.com

We cannot guarantee that an address can be changed once an order has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

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7. U.S. Orders, Customs & Duties

Orders shipped from Canada to the United States may be subject to customs processing, import duties, taxes, or other fees depending on applicable regulations.

Any customs duties, import taxes, or fees charged by authorities are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may occasionally cause delivery delays.

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8. Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery times are outside our direct control.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at:

support@sumanirvana.com

We will do our best to assist you and, when appropriate, work with the shipping carrier to investigate the shipment.

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9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged item

• Photographs of the shipping packaging when possible

We will review the situation and work with you to determine an appropriate solution.

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10. Returns & Refunds

Shipping-related returns, exchanges, and refunds are also subject to our Return & Refund Policy.

Please review that policy for additional information regarding eligible returns and refunds.

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11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, destinations, or business practices.

Any updates will be posted on this page with a revised date.

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12. Contact Us

For questions regarding shipping or your order, please contact us at:

Email: support@sumanirvana.com

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Pure Magic in Every Little Gift